Delete my data
Remove your device’s playlists and personal details from our servers instantly. Invoices we’re legally required to keep are retained but unlinked from your device.
Delete server-side data
Enter your device MAC. If you locked the device with a PIN, enter it to confirm. Devices with an active paid plan are deleted via support.
Delete local data
In the OTOO app, open Settings → Delete local data to remove playlists, credentials and preferences from the device itself.
What we keep
OTOO stores very little: an anonymous device identifier and, if you purchased, the invoice/payment record required by law. Playlist credentials are encrypted and are removed when you delete above. For anything else, email [email protected].